Update: New charger in truth didn't work. The company contacted me through email and despatched a new battery port and a charger. We have installed it and it is working however it did not arrive with the rubber caulking that the first a person had to hold everything in https://www.electricscooter.ltd/new-pro-adult-e-scooter-max-speed-up-to-130km-h-electric-scooter/